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Our creed...

We believe that our Customers should be treated fairly and with respect.

Our promise to you:

• we'll be respectful of you and your needs;

• we'll listen to and understand your needs and circumstances before talking business;

• we'll provide easily understood, plain English explanations during the home inspection about our observations and conclusions;

• we won't guess; we'll say if we don't know, and tell you when we expect to have found out what you need to know;

• we'll avoid creating fear and ensure that our explanations allay your concerns instead of increasing them;

• we consider the home inspection completed only when we've answered your questions and you fully understand our explanations;

• we accept NO benefit from any work that we suggest or recommend during your home inspection;

• we stand behind our work and discuss by telephone and at no additional charge our observations and findings documented in your home inspection report while you own the the home.

• if either you or your agent are not satisfied at the time of our home inspection and we cannot resolve this, we will not take your fee (we could not, of course, provide our report in this situation)

• if you have a valid problem with or complaint about our home inspection at any time during the 12 months afterwards that we cannot resolve, we will refund your fee

We respect our Customer’s privacy:
Therefore we will not share personal or identifiable information with others without your permission (legal process may force us to do this, although we cannot imagine a situation where this would occur).